Refund Policy

Due to the perishable nature of our coffee products, we do not accept physical returns under any circumstances. Please do not send any coffee products back to us or to our roasting partners, as returned items cannot be processed.

Order Issues

If you experience a problem with your order, such as receiving the wrong item, a product damaged during shipping, or a quality issue, please contact us within 7 days of delivery.

To help us resolve your issue quickly, please include the following information when contacting us:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

You can contact our support team at:

Our team will review your request and, if the issue is verified, we may offer a replacement or refund at our discretion.

Refund & Replacement Conditions

We reserve the right to refuse a refund or replacement in the following situations:

  • The request is made more than 7 days after delivery

  • Insufficient evidence is provided to verify the issue

  • The product has been fully consumed, discarded, or otherwise unavailable for reasonable inspection

Damages and Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us right away so we can evaluate the issue and make it right.

Policy Acknowledgment

By placing an order through our store, you acknowledge and agree to this Refund and Returns Policy.